Overview 

Patrons wishing to enter Palais Theatre (Venue) agree at all times to abide by the Conditions of Entry and not bring or attempt to bring into the Venue any Prohibited Items and abide by all laws and regulations and instruction issued by Venue Management.

Entry and Ejection

• Venue Management reserves the right to inspect any clothing, bags or items upon entry into the Venue and at any time within the Venue for the purpose of ensuring there are no Prohibited Items in the Venue.  Depending on the event, handheld metal detectors (wand) may be used to search for prohibited items.
• By entering the Venue, patrons agree that their image, likeness, or voice may be used as part of any photograph or recording of the event for archival or commercial purposes.
• Patrons are advised the Venue is fitted with electronic surveillance.
• Patrons 12 years old or under must be accompanied by an adult.
• The Venue is strictly a smoke free venue including e-cigarettes/vaping.
• Reusable plastic drink bottles need to be empty (free water stations are available within Venue) and all plastic drink bottles need to be unopened. 
• Patrons agree to only enter the Venue with a valid ticket, pass or invitation issued by an authorised ticketing agent or Venue Management. 
• Verbal or Physical abuse towards another patron, staff member, contractor or artist will result in this person being required to leave or being removed from the Venue. Such conduct includes obscene language, racial, sexual misconduct, threatening remarks or behaviour and acting in an anti-social manner.
• No stage access or diving.
• No pass outs, unless approved by Venue Management.

Prohibited Items

For Health, Safety and Security reasons, the following items are prohibited from being brought into the Venue:

• Bicycles, scooters, rollerblades and skateboards.
• Banners, posters, flags or signs and any unauthorised promotional, commercial, political, religious or offensive items, including but not limited to: leaflets, stickers or flyers.
• Alcohol.
• Glass, cans or metal drink containers.
• Illegal substances.
• Eskies and other large containers.    
• Large umbrellas.
• Backpacks and large bags.
• SLRs, Video cameras & audio recorders.
• Fireworks & laser pointers.
• Chairs and stools.
• Weapons of any nature.
• Musical instruments (not involved with the performance).
• Drones, balloons or any other flying object.
• Animals (except police and assist dogs).
• Advertising material. 
• Prams & strollers.
• Any other item, in the opinion of venue management that could cause harm or public nuisance.
• Commercial food (fast food items or food purchased from a full service restaurant).

Importance Notice 

• Patrons enter the Venue at their own risk. Venue Management has no liability whatsoever for any damaged, lost or stolen property, nor for any other loss, damage or injury suffered by any patron, whether in contract, tort or statutory liability to the full extent permitted by law.
• Venue Management reserves the right to refuse entry or revoke a patron’s right to remain in the Venue if you are found to have breached Conditions of Entry, and any Patrons ejected from the Venue will not be entitled to a ticket refund.

It is a condition of entry into events that a search of person or possessions may be required.

No alcohol is to be brought into the venue.

No alcohol is permitted to be taken outside of the venue (doors). 

No cans or glass may be brought into the Venue opened or unopened.

You are welcome to bring an (one per person) unopened plastic bottle of soft drink or water (non- alcoholic) into the venue.

Opened plastic bottled soft drink or water will need to be emptied before being allowed into the venue.

Plastic bottles can be refilled at our free water stations located in downstairs and upstairs foyer.

Palais Theatre strictly adheres to Responsible Serving of Alcohol practices. Patrons may be asked to provide ID to purchase alcohol. 

Patrons deemed by Palais Theatre staff to be intoxicated and/or affected by drugs may be refused entry, not be served alcohol, asked to leave the venue or they may be removed from the venue. 

Bars will be open until after the interval, or until 30 minutes prior to the end of the scheduled event time.

Either the show start time or the doors open time will be stated on your ticket and the show will start 1 hour after the doors open. 

The show times will be listed on the event page as soon as they have been confirmed with the event organiser.

If you are the original ticket purchaser, you will receive pre event communications via email from Ticketmaster advising of the final show times. Please also check the event page for any updates. 

If you are late, there may be a lock-out, depending on the type of show. We recommend arriving on time to avoid missing out and any disappointment. In an instance where a show does have a lock-out, ticket holders will be seated at a suitable break during the performance.

The Palais Theatre makes every effort to provide accurate information on this website, but cannot be responsible for changes, cancellations or postponements relating to events at this venue.

There are many parking options just a short stroll from the Palais Theatre, please allow enough time to find parking and enter the Venue. 

See more information here Getting Here

Please note the St Kilda triangle car park is owned by the City of Port Phillip, sometimes the public car park is used for external hirer's. For any parking enquiries please visit City of Port Phillip.

Palais Theatre is a fully seated venue, all ticket holders are allocated to their seats of purchase. 

All patrons must enter the auditorium via the area stated on their ticket (Orchestra, Stalls, Lounge or Dress Circle) and must sit in the seat allocated to them as stated on their ticket.

In some instances, Palais Theatre may host a General Admission event. The seating is given at a first in best dressed basis. Patrons must check if their event is General Admission - this will be stated upon purchase of your ticket.

Please check your ground level seating area carefully as Orchestra and Stalls both have rows A-W.

For your safety, seating in the Lounge Rows A-D, is strictly no standing or dancing, as stated on your ticket, and at point of purchase.

The aisles must be clear at all times during the performance, due to safety regulations.

For everyone's enjoyment of the performance, standing and dancing in front of your seat will be assessed by Palais Theatre Staff on an event by event basis.

If the majority of patrons in a certain area are standing, patrons will be allowed to stand. However, if at any time the enjoyment of the performance for other patrons is inhibited by patrons standing, these patrons will be required to remain seated or may be offered an alternative place to dance. Patrons are simply asked to be considerate of the enjoyment of the people around them.

Where a patron feels that their enjoyment of the performance is being compromised in any way, please see a Palais Theatre staff member immediately so that a solution to your problem can be found in order for you to enjoy the rest of the performance, rather than waiting until after the show has concluded.

Any patron found behaving in a manner that threatens the safety of the performers, staff or other patrons or reasonably interferes with the other patron's enjoyment of the performance, will be removed from the venue.

Fan signs are permitted at shows. Signs must not be bigger than A2, must be soft card, must be able to be folded up and stored under your seat if requested, must be put down if obstructing the view of other patrons. Please use common courtesy towards the patrons around you, should you bring a sign to the venue. Our staff may ask you to put your sign down if it is interfering with other patron's enjoyment of the performance.

Latecomers will not be admitted until a suitable break during the performance.

Some shows require mobile telephones and other electronic devices to be turned off during the performance. This is at the request of the artist, and is important that all patrons abide by the artist requests.

There will be clear signage around the venue and you will be advised upon entry if there is a no mobile phone policy in place. In an instance where any patron is caught using their electronic device, Palais Theatre has the right to evict you and refuse re-entry for that show.

STANDARD PHOTOGRAPHY POLICY

Permitted

• Small hand-held personal cameras and mobile phones.

Not Permitted

• Professional or large cameras (including those with SLR capabilities) and cameras with detachable lenses.
• Audio recorders.
• Video recorders.
• Strictly no flash photography.

If brought to the venue, you may be asked to place these items in your car or elsewhere before entering the venue.

There are no cloaking facilities at the venue.

EVENT SPECIFIC PHOTOGRAPHY POLICY

Some artists request strictly no photography, filming or audio recording INCLUDING mobile phones.

As soon as we find out the artists’ requirements it will be included on the event page. Occasionally the venue will not find this information out until the afternoon of the event. We always put clear signage around the venue to alert patrons if an artist has a strict no photography policy.

Please note that camera policies are not set by the venue, they are at the request of the artist themselves. As such we trust that you will respect their wishes.
 

THEATRE PHOTOGRAPHY - VIDEO - INTERVIEW REQUESTS

The Palais Theatre is not available for any photography, video or interview requests at the moment. This includes projects such as personal portfolios, history projects, school assignments, weddings or events.

If you would like to hire the venue for a commercial project please see our Venue Hire page.

Please note there is no cloak room available. Please avoid bringing large or bulky items to the theatre e.g. (Large umbrellas, items larger than A4, motor bike helmets etc.) 

Please note that there are no cloaking facilities for any perishable items, any food items that are unable to be stored, will need to be taken to your car or elsewhere before entering the venue. 

Please also note that prams are not permitted in the venue. Palais Theatre has no cloaking facilities to store prams, all prams need to be stored in your car or elsewhere prior to entering the venue.

The Palais Theatre is an all-ages venue.

If an artist, manager or promoter deems an event to be unsuitable for under 18s this will be clearly stated in the event’s information. We recommend checking the Ticketmaster page at the time of purchase, or the event page on the Palais Theatre website for any age restrictions that may be in place.

It is preferred that under 14's are accompanied by a suitable adult.

Parents of first-time concert-goers are welcome to speak to one of our staff members on the night, where they will then be directed to a Manager on Duty should there be any queries or concerns. Please also ensure your child speaks to one of our ushers should they have any concerns on the night.

If arranging drop offs/pick ups, all event times are listed on our website. Please check on the day to ensure this information is as up to date as possible. Please note, all times are approximate and are subject to change by the artist.

All patrons over 12 months require a ticket to enter the theatre unless clearly stated otherwise.

Children under 12 months can enter without a ticket, as long as they do not occupy a seat and remain on an adult's lap.

Please also note that prams are not permitted in the venue. Palais Theatre has no cloaking facilities to store prams, all prams need to be stored in your car or elsewhere prior to entering the venue.

For the protection of your child's hearing, it is a requirement, and condition of entry, that babies under 18 months wear ear protection for adult concerts/events (not including children specific productions). Kids Ear Protection.

Patrons should provide their own ear protection.

Merchandise is available for most Palais Theatre shows, as organised by each event’s promoter. Sales are from the merchandise counter located on the Ground Level. For particularly busy shows a second counter may be opened.

Palais Theatre is a cashless venue, only card payments can be accepted.

Merchandise can be accessed from the time of doors opening as per your event ticket.

Palais Theatre is a cashless venue, only card payments can be accepted. 

No cash transactions can be processed or accepted. Please have a valid form of payment, to be used at any of our outlets. This includes our Box Office, Food & Beverage and Merchandise outlets. 

All items reported to Palais Theatre as lost by patrons plus all items found in the Venue are recorded on a Lost and Found register.

All items are kept in secure storage and remain at the Venue until claimed, or for a period of four weeks, whichever is sooner.

Every possible attempt is made to identify the owner of the found property and make contact with that person.

Unfortunately, we do end up with a large number of unclaimed items which we are unable to store indefinitely. After the four week period all unclaimed goods will either be disposed of or offered to local charities.

The Palais Theatre does not accept liability for items which have been left, or lost, at the theatre.

Unclaimed perishable goods are disposed of at the close of each business day.

Anyone requiring any further assistance or information should contact admin@palaistheatre.com.au.

To assist you with your request, please provide as much information as possible: 

- First name and surname
- Name of show that you attended
- Seat Section, Row and Number
- Description of item that was lost

Alternatively, please call 03 8537 7677.

We will endeavour to return to your request, should your items be found! 

There is no dress code for the style of clothing, however patrons are required to be fully clothed, a top, bottoms and footwear must be worn at all times.

Please note that while we prefer patrons not to wear thongs, you will be admitted entry in thongs.

There are four different sections to select from in the venue. They are the Orchestra, Stalls, Lounge and Dress Circle.

Ground Level
- Orchestra
- Stalls 

Level 1
- Lounge 
- Dress Circle

For numbered seating maps of the Orchestra, Stalls, Lounge & Dress Circle please check the Ticketmaster website.

Accessibility information

Accessibility information SEE HERE.

ORCHESTRA

Orchestra seats are located on the ground level in the front half of the auditorium.

The front row is A and the back row is Q.

Orchestra seating is not a pit under the stage, it is our prime seating location on the Ground Level located directly behind the original orchestra pit. All seats are considered excellent viewing.

STALLS

Stalls seats are located on the ground level directly behind the Orchestra. The front row is A and the back row is W.

The prime seats in the Stalls are A-J, however all seating downstairs can be considered a good seat in this venue.

The ground floor is raked (has an incline) towards the stage and the stage is raked towards the audience creating a feeling of being much closer than seats appear on the map.

LOUNGE

The front section of Level 1 is the Lounge.

The front row is A and the back row is M.

It is a traditional seated area, however the seats are slightly wider than the Orchestra, Stalls and Dress Circle.

Anything in the Lounge can be considered a good seat in this venue.

Prime seats in the Lounge are A-D* - *please note Rows A-D seats are strictly no standing for safety reasons.

As the balcony is very low, standing in this area poses a substantial safety issue. We enforce a no standing policy at all times to ensure that we do not have an incident whereby a patron standing in these rows loses balance and in doing so, causes someone to fall.

Many patrons who frequent events at the Palais Theatre now choose seats in the Lounge as they are assured of an uninterrupted seated view of the performance.

DRESS CIRCLE

The back of Level 1 is called the Dress Circle. It sits directly behind the Lounge.

Prime seats in this area are rows N-P.

The view of the stage and the acoustics of the performance from the Dress Circle are as good as anywhere else in the venue, however it is at this point where you do feel the distance from the stage.

All tickets for Palais Theatre events are available online through Ticketmaster.

www.ticketmaster.com.au

For Accessible Seating information please click HERE.

IMPORTANT NOTICE: Ticketmaster is the only authorised seller of tickets to Palais Theatre events. We strongly recommend that you only purchase tickets via Ticketmaster to ensure you receive a legitimate ticket and can therefore enter the Venue. See below, 'Unauthorised Ticket Sellers' for additional Information.

Most events will open an Interactive Seating Map for you to select your seats. Simply select your seat by clicking on the blue interactive map with your area and seat of choice.

For busy onsales the system will automatically turn off Interactive Seating Maps and allocate seats as Best Available.

You can also choose for the system to allocate Best Available by selecting this option in the Ticketmaster system where the system will allocate your seats with current availability. You can feel confident that as per the venue's recommendation, you will be allocated the first seats available for sale that are considered to be closest to the stage.

www.ticketmaster.com.au

Find out more >> HERE

Mobile ticket delivery will become the most common way to receive your tickets for Palais Theatre shows.

Many of you have already been choosing Mobile tickets at the check-out and entering the Palais Theatre via a ticket on your mobile device.

Mobile tickets allow you to access your tickets directly through your Ticketmaster Account on your device. It’s the easiest and safest way to access your tickets to your events.

Because there’s no need to carry around physical tickets, your tickets are safe and always accessible via your chosen mobile device, meaning you’re all set to gain entry quickly at the venue when you arrive.

We recommend that you view your tickets prior to attending your event. You have the option to access your tickets in your Ticketmaster Account through the Ticketmaster App or by accessing www.ticketmaster.com.au using your mobile browser.

Mobile tickets may be forwarded to friends and family - this feature is only available on select events. If available, you will be able to click on the Forward button within your order when viewed on www.ticketmaster.com.au (using a web browser on your device) or through the ‘My Events’ section in the Ticketmaster App. The person you are forwarding tickets to will need to already have, or set up a Ticketmaster account so they can receive the ticket on their device. 

**Print-at-Home tickets which were previously emailed to you will not be available as we move our events to Mobile ticketing.

**If you have any issues with your mobile ticket, please make your way to our Box Office located at the front of the venue. Our Box Office attendants will be able to assist you on the night of the show. 

Ticketmaster applies a handling fee per transaction, not per ticket, by telephone, internet, mobile device or mail. 

The Palais Theatre makes every effort to provide accurate information on this website, but cannot be responsible for changes to fees and charges made by the ticketing provider.

Yes, you can collect your tickets at a Ticketmaster outlet listed on this page, prior to the scheduled event date.

The person whose name is on the credit card is the only person who can collect a prepaid ticket. The credit card used to purchase the ticket(s) and photo I.D. must be presented at time of pick up.

The Palais Theatre Box Office is only open on event nights, 30 minutes prior to the doors opening time (as stated on the event page). 

If you wish to collect your tickets on any other date that is not an event night, you can visit any Ticketmaster outlet.

The person whose name is on the credit card is the only person who can collect a prepaid ticket. The credit card used to purchase the ticket(s) and photo I.D. must be presented at time of pick up.

Yes, Ticketmaster have made it easy to sell the tickets you can no longer use, via the Ticketmaster Fan-to-fan resale page, meaning another fan can go instead.

For instructions on how to sell your tickets onto another Ticketmaster customer click HERE

FAQ for Fan-to-Fan resale can be found HERE

IMPORTANT NOTICE: Ticketmaster is the only authorised seller of tickets to Palais Theatre events. We strongly recommend that you only purchase tickets via Ticketmaster to ensure you receive a legitimate ticket and can therefore enter the Venue. 

Palais Theatre advises caution when purchasing tickets through unauthorised sellers or third parties such as Viagogo, StubHub, Ebay or Gumtree online auctions.

Some unscrupulous sellers may also sell the same tickets multiple times meaning you will not be able to enter the Venue for your event. Ticketmaster or the Palais Theatre are not able to verify if your tickets are legitimate as they have not been purchased on our system.

Verified Fan is a Ticketmaster system aimed at getting tickets into the hands of fans and out of the reach of bots and resellers.

When an artist decides to use the Verified Fan program, fans who want tickets have to select that specific artist as a favourite or interest in their Ticketmaster account online in advance of the onsale.

Ticketmaster works out if you are a bot or ticket scalper and if you've been 'verified'.

Having selected a particular artist/event in your Ticketmaster account you will be on the list to receive a notification about the event and will be emailed the option to Register as a Verified Fan.

You must Register for Verified Fan for each event you want to attend in order to receive a Unique Code to use to purchase tickets. The Verified Fan registration is in addition to your Ticketmaster Account.

You will receive the code approx. 4 hours prior to the presale time to reduce the chance of codes falling into the hands of unscrupulous sellers.

Registering does not guarantee fans will receive a code or have the ability to purchase tickets. Presale tickets will be available on a first-come, first-served basis. 

If fans miss out on tickets in the Presale, there will be limited tickets available in the general public onsale and codes will not be required for this. 

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased. Ticketmaster Purchase Policy.

In the event that a patron is refused entry or removed from the venue during any part of the performance, in accordance with stated conditions, under no circumstances will a refund be offered on the ticket price.

If you are having an issue during an event please notify one of our front-of-house staff as soon as possible. If you are not proactive in bringing an issue to our notice during an event, a refund after the event has concluded will not be possible.

The Palais Theatre is one of the best acoustic venues in the world. If there are sound issues it is due to the mix created by the sound engineer who is selected directly by the touring artist.

All refund and exchange requests must be submitted through Ticketmaster, via the Customer Support Form HERE via ticketmaster.com.au  for review.

Contact Ticketmaster as soon as you notice the tickets are missing and they will explain the procedures for the event you are attending.

Occasionally, events are cancelled or postponed by the promoter, team, band or venue. Should this occur, Ticketmaster will attempt to contact you to inform you of refund or exchange procedures for that event. When booking at an outlet please provide phone or email contact details so we can contact you in the event of a cancellation/postponement.

Palais Theatre is a member of Live Performance Australia, and abides by the Ticketing Code of Practice.

LPA Safe Tix Guide
Ticketing Code of Practice - Consumer Code