What are the different seating sections in the venue?
There are four different sections to select from in the venue. They are the Orchestra, Stalls, Lounge and Dress Circle.
Ground Level
- Orchestra
- Stalls
Level 1
- Lounge
- Dress Circle
For numbered seating maps of the Orchestra, Stalls, Lounge & Dress Circle please check the Ticketmaster website.
Accessibility information
Accessibility information SEE HERE.
What are the Orchestra and Stalls, and where are these areas located?
ORCHESTRA
Orchestra seats are located on the ground level in the front half of the auditorium.
The front row is A and the back row is Q.
Orchestra seating is not a pit under the stage, it is our prime seating location on the Ground Level located directly behind the original orchestra pit. All seats are considered excellent viewing.
STALLS
Stalls seats are located on the ground level directly behind the Orchestra. The front row is A and the back row is W.
The prime seats in the Stalls are A-J, however all seating downstairs can be considered a good seat in this venue.
The ground floor is raked (has an incline) towards the stage and the stage is raked towards the audience creating a feeling of being much closer than seats appear on the map.
What are the Lounge and Dress Circle, and where are these areas located?
LOUNGE
The front section of Level 1 is the Lounge.
The front row is A and the back row is M.
It is a traditional seated area, however the seats are slightly wider than the Orchestra, Stalls and Dress Circle.
Anything in the Lounge can be considered a good seat in this venue.
Prime seats in the Lounge are A-D* - *please note Rows A-D seats are strictly no standing for safety reasons.
As the balcony is very low, standing in this area poses a substantial safety issue. We enforce a no standing policy at all times to ensure that we do not have an incident whereby a patron standing in these rows loses balance and in doing so, causes someone to fall.
Many patrons who frequent events at the Palais Theatre now choose seats in the Lounge as they are assured of an uninterrupted seated view of the performance.
DRESS CIRCLE
The back of Level 1 is called the Dress Circle. It sits directly behind the Lounge.
Prime seats in this area are rows N-P.
The view of the stage and the acoustics of the performance from the Dress Circle are as good as anywhere else in the venue, however it is at this point where you do feel the distance from the stage.
How do I purchase my tickets through Ticketmaster?
All tickets for Palais Theatre events are available online through Ticketmaster.
For Accessible Seating information please click HERE.
IMPORTANT NOTICE: Ticketmaster is the only authorised seller of tickets to Palais Theatre events. We strongly recommend that you only purchase tickets via Ticketmaster to ensure you receive a legitimate ticket and can therefore enter the Venue. See below, 'Unauthorised Ticket Sellers' for additional Information.
How do I select my seat on Ticketmaster?
Most events will open an Interactive Seating Map for you to select your seats. Simply select your seat by clicking on the blue interactive map with your area and seat of choice.
For busy onsales the system will automatically turn off Interactive Seating Maps and allocate seats as Best Available.
You can also choose for the system to allocate Best Available by selecting this option in the Ticketmaster system where the system will allocate your seats with current availability. You can feel confident that as per the venue's recommendation, you will be allocated the first seats available for sale that are considered to be closest to the stage.
How do I access my mobile ticket?
Find out more >> HERE
Mobile ticket delivery will become the most common way to receive your tickets for Palais Theatre shows.
Many of you have already been choosing Mobile tickets at the check-out and entering the Palais Theatre via a ticket on your mobile device.
Mobile tickets allow you to access your tickets directly through your Ticketmaster Account on your device. It’s the easiest and safest way to access your tickets to your events.
Because there’s no need to carry around physical tickets, your tickets are safe and always accessible via your chosen mobile device, meaning you’re all set to gain entry quickly at the venue when you arrive.
We recommend that you view your tickets prior to attending your event. You have the option to access your tickets in your Ticketmaster Account through the Ticketmaster App or by accessing www.ticketmaster.com.au using your mobile browser.
Mobile tickets may be forwarded to friends and family - this feature is only available on select events. If available, you will be able to click on the Forward button within your order when viewed on www.ticketmaster.com.au (using a web browser on your device) or through the ‘My Events’ section in the Ticketmaster App. The person you are forwarding tickets to will need to already have, or set up a Ticketmaster account so they can receive the ticket on their device.
**Print-at-Home tickets which were previously emailed to you will not be available as we move our events to Mobile ticketing.
**If you have any issues with your mobile ticket, please make your way to our Box Office located at the front of the venue. Our Box Office attendants will be able to assist you on the night of the show.
What is the ticket handling fee charge?
Ticketmaster applies a handling fee per transaction, not per ticket, by telephone, internet, mobile device or mail.
The Palais Theatre makes every effort to provide accurate information on this website, but cannot be responsible for changes to fees and charges made by the ticketing provider.
Can I collect my tickets prior to my scheduled show date?
Yes, you can collect your tickets at a Ticketmaster outlet listed on this page, prior to the scheduled event date.
The person whose name is on the credit card is the only person who can collect a prepaid ticket. The credit card used to purchase the ticket(s) and photo I.D. must be presented at time of pick up.
What are the venue Box Office opening hours?
The Palais Theatre Box Office is only open on event nights, 30 minutes prior to the doors opening time (as stated on the event page).
If you wish to collect your tickets on any other date that is not an event night, you can visit any Ticketmaster outlet.
The person whose name is on the credit card is the only person who can collect a prepaid ticket. The credit card used to purchase the ticket(s) and photo I.D. must be presented at time of pick up.
Can I resell my tickets through Ticketmaster?
What do I do if I've purchased a ticket from an unauthorised ticket seller?
IMPORTANT NOTICE: Ticketmaster is the only authorised seller of tickets to Palais Theatre events. We strongly recommend that you only purchase tickets via Ticketmaster to ensure you receive a legitimate ticket and can therefore enter the Venue.
Palais Theatre advises caution when purchasing tickets through unauthorised sellers or third parties such as Viagogo, StubHub, Ebay or Gumtree online auctions.
Some unscrupulous sellers may also sell the same tickets multiple times meaning you will not be able to enter the Venue for your event. Ticketmaster or the Palais Theatre are not able to verify if your tickets are legitimate as they have not been purchased on our system.
What is Ticketmaster Verified Fan?
Verified Fan is a Ticketmaster system aimed at getting tickets into the hands of fans and out of the reach of bots and resellers.
When an artist decides to use the Verified Fan program, fans who want tickets have to select that specific artist as a favourite or interest in their Ticketmaster account online in advance of the onsale.
Ticketmaster works out if you are a bot or ticket scalper and if you've been 'verified'.
Having selected a particular artist/event in your Ticketmaster account you will be on the list to receive a notification about the event and will be emailed the option to Register as a Verified Fan.
You must Register for Verified Fan for each event you want to attend in order to receive a Unique Code to use to purchase tickets. The Verified Fan registration is in addition to your Ticketmaster Account.
You will receive the code approx. 4 hours prior to the presale time to reduce the chance of codes falling into the hands of unscrupulous sellers.
Registering does not guarantee fans will receive a code or have the ability to purchase tickets. Presale tickets will be available on a first-come, first-served basis.
If fans miss out on tickets in the Presale, there will be limited tickets available in the general public onsale and codes will not be required for this.
Can I refund my ticket?
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased. Ticketmaster Purchase Policy.
In the event that a patron is refused entry or removed from the venue during any part of the performance, in accordance with stated conditions, under no circumstances will a refund be offered on the ticket price.
If you are having an issue during an event please notify one of our front-of-house staff as soon as possible. If you are not proactive in bringing an issue to our notice during an event, a refund after the event has concluded will not be possible.
The Palais Theatre is one of the best acoustic venues in the world. If there are sound issues it is due to the mix created by the sound engineer who is selected directly by the touring artist.
All refund and exchange requests must be submitted through Ticketmaster, via the Customer Support Form HERE via ticketmaster.com.au for review.
Who do I contact if I can't find my tickets?
Contact Ticketmaster as soon as you notice the tickets are missing and they will explain the procedures for the event you are attending.
What was the reason for the cancellation or postponement of my event?
Occasionally, events are cancelled or postponed by the promoter, team, band or venue. Should this occur, Ticketmaster will attempt to contact you to inform you of refund or exchange procedures for that event. When booking at an outlet please provide phone or email contact details so we can contact you in the event of a cancellation/postponement.
What is the LPA ticketing code of practice?
Palais Theatre is a member of Live Performance Australia, and abides by the Ticketing Code of Practice.
LPA Safe Tix Guide
Ticketing Code of Practice - Consumer Code
