Cloaking Counter

A FREE cloaking counter is located in the downstairs Stalls Foyer. All bulky items (large umbrellas, items larger than A4, motor bike helmets etc.) will need to be cloaked. The counter is locked and secure.


Lost Property

All items reported to Palais Theatre as lost by patrons plus all items found in the Venue are recorded on a Lost and Found register.

All items, including left cloaked items, are kept in secure storage and remain at the Venue until claimed, or for a period of four weeks, whichever is sooner.

Every possible attempt is made to identify the owner of the found property and make contact with that person.

Unfortunately, we do end up with a large number of unclaimed items which we are unable to store indefinitely. After the four week period all unclaimed goods will either be disposed of or offered to local charities.

The Palais Theatre does not accept liability for items which have been left, or lost, at the theatre.
Unclaimed perishable goods are disposed of at the close of each business day.

Anyone requiring any further assistance or information should contact 03 8537 7677 between the hours of 9am to 5pm Monday to Friday.



Merchandise is available for most Palais Theatre shows, as organised by each event’s promoter. Sales are from the merchandise counter located on the Ground Level. For particularly busy shows a second counter may be opened. Merchandise can be accessed from the doors time as per your event ticket.


Public Phone

Cnr Acland and Carlisle Streets, outside McDonalds.



From September 2017 a lift will be operational allowing all patrons access to Level 1 of the Palais Theatre including bars and Level 1 accessible seating.