Accessible Seating Ticket Bookings

Online: On the Ticketmaster event page click the ‘All Ticket Types’ drop down box and select Accessible Tickets. 
Phone: 1300 446 925

Please note that accessible seating is for any patron with access needs, it is not restricted to patrons who use wheelchairs. 

If you have any questions, are a part of a larger group or prefer to make a phone booking please call Ticketmaster directly on 1300 446 925 or email

These contact details are reserved for patrons with accessibility requirements and companion card holders. If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.

Current Service Hours: Monday – Friday 9.00am – 5.00pm AEDT ONLY.

Companion Cards

Companion Cards are accepted for Palais Theatre events. Your valid Companion Card must be shown to staff on the event night.

Accessible Car Parking

There are accessible parking spots available in Cavell Street. Access is via Jacka Boulevard or The Esplanade. See Map.

Please note: During June to November 2022, Lower Esplanade will be closed for construction. This will create a better experience for all, including drop off and pickup points.  

Cars displaying a Category 1 disabled parking permit (blue permit) are exempt from paying City of Port Phillip parking fees. 

If you are being dropped off at the theatre, passengers can alight vehicles on Cavell Street.


Accessible seating is available on Ground Level and Level 1. See Map including a vew from the seats.

To book tickets, please call Ticketmaster directly on 136 100 (Option 1 then Option 2).

Venue Access

Entry into the venue foyer is via the Lower Esplanade main entrance doors. All entry doors provide accessible entry. There are no steps from the footpath outside the Venue to the front of the Ground Level auditorium.

Entry into the Stalls auditorium provides access to accessible seating in Stalls Rows A & W plus access to the Lift and Accessible toilet.  

Lift access is available to Level 1 foyer area, providing access to bars, Lounge Row D accessible seating and an accessible toilet.

More Info HERE

Accessible toilets are located on Ground Level and Level 1, next to the venue elevator. Ambulant toilet cubicles are in our main toilets.

Theatre Lighting
The auditorium and some events have low lighting levels. If you need assistance, please ask one of our staff.

Hearing Loop
The Palais Theatre has a hearing loop available free of charge for patrons with auditory limitations. Please request hearing loop equipment from the Ground Level Cloak Room. You will be required to leave a form of ID.

Guide Dogs
Guide/support dogs are welcome at the Palais Theatre. If you require information on bringing your support dog into the Venue, please contact us at or 8537 7677. 

Due to the noise levels of some shows, you may like to consider an alternate aid for those events expected to be of a higher noise level.