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COVIDSAFE VENUE - OVERVIEW

We are so excited to be welcoming audiences back to the Palais Theatre. 

Please note some of the measures we have put in place to help us all through this time and to ensure a safe and pleasant visit for everyone:

Ticketing
* All new ticket purchases will be issued as digital tickets, please present your ticket on your phone for scanning at the door.
* All tickets will have a specified entry timeframe to stagger audience arrivals and entry times. Each account holder will receive this information in a pre-event email from Ticketmaster, and this will assist with queuing and safely moving patrons around the venue.

Venue Entry
All ticket holders are agreeing by entering the venue that they are not:
a) currently COVID-19 positive
b) awaiting results for a COVID-19 test 

All individuals must:
- abide by Government regulations regarding face masks, for all movement within the Venue

Remember, if you cannot confirm the above COVID related requirements, please do not come to the venue.  Please contact the Palais Theatre at admin@palaistheatre.com.au for ticketing options PRIOR to 12.00pm on the day of the event. Contact must be received by the original ticket purchaser.
Please include the following details:
- Ticketmaster Order Number
- Full Name

- Seat section, Row and Number
*
No requests after 12.00pm will be accepted.

* From Saturday 23rd April 2022 all individuals entering the venue will NO LONGER be required to provide individual contract tracing information.

* From Saturday 23rd April 2022  all individuals over the age of 18 must will NO LONGER have to show their COVID-19 vaccination status as a condition of entry.

Inside the Venue
* All sales from outlets including Box Office, Merchandise and Food & Beverage will be via contactless card-only payment to help reduce queues and remove cash handling.

* Food and Beverage can be ordered online via the Mr Yum site, you will be notified when your order is ready for pick up at a designated pick up point.

* All patrons are requested to take food and beverage purchases back to their seats prior to consume.

* There will be no cloaking facilities available, please keep bag size to a minimum, we suggest nothing larger than an A4 size.   
 
* All patrons will be required to practice physical distancing, where you can, stay at least 1.5m away from others.

* All patrons are requested to practice good personal hygiene, including sneezing/coughing into your elbow, and washing hands for at least 20 seconds where possible. Patrons are encouraged to make regular use of the hand sanitiser stations positioned throughout the venue
 

Cleaning
* The venue will undergo a deep clean before and after each event, with increased cleaning staff onsite throughout events to ensure clean and hygienic facilities.

* Touchless technology has been installed into our bathroom facilities, including automatic main door openers, handsfree flushers, taps, soap, hand driers and sanitiser dispensers. 

Please follow signage and the directives of staff at all times while you're at the Palais Theatre. We are here to help.

Please CLICK HERE to view full COVIDsafe Venue Plan

If you have any further questions please email us at: admin@palaistheatre.com.au

 

Getting here

Palais Theatre
Cnr Lower Esplanade and Cavell Street, St Kilda, VIC 3182
Next to Luna Park

For more information on travelling by car, tram, train, bus or bike please visit Getting Here

Food & Drink

Find out how to make your evening a night to remember with food and drinks at the Theatre or a special offer from one of St Kilda's restaurants and hotels. See Food & Drink

Parking

There are many parking options just a short stroll from the Palais Theatre including. To find out more visit Parking

Accessibility

Call Ticketmaster directly on 136 100 (Option 1 then Option 2) to book accessible seating.

For more information visit the Accessibility section of the site.