TRISTAN AND ISOLDE CANCELLATION - MESSAGE FROM TICKETMASTER
We wish we didn’t have to break it to you.
Melbourne Opera has advised that Tristan & Isolde won’t be going ahead on Friday 2 February due to sickness.
We’ve got an official statement from Melbourne Opera below:
"It with regret that tonight’s performance of Tristan & Isolde is cancelled. This is due to our lead Soprano coming down with virus overnight and is unable to perform. The Company apologises and has done their utmost to prevent this. There are tickets available for Monday 5th and Wednesday 7th February for exchange.” ~Melbourne Opera
There are still tickets available for Monday 5 and Wednesday 7 February if you would like to exchange your tickets. Please call the Ticketmaster Customer Service Team via 136 100 between 9am - 8pm AEST Monday to Saturday, or 9am - 5pm AEST Sunday.
We’re sure you’re just as disappointed as us, but we want to help you get your money back quickly…
If you booked online, over the phone or at a Ticketmaster outlet with a credit card, we’re sending the funds back to the credit card you used to purchase the tickets. It can take some time to process, so please give us up to 7 days to process your refund before you start to worry.
We know credit card info can change, so if your original card has expired or is no longer valid (prepaid Visa and MasterCard included), you’ll need to get in touch with our friendly Customer Service Team via 136 100 between 9am - 8pm AEST Monday to Saturday, or 9am - 5pm AEST Sunday. Please contact us by 5pm on (Two days from Email send date) and we’ll arrange a refund via cheque.
If you stopped into one of our Ticketmaster outlets to buy your tickets using cash or EFTPOS, you’ll need to swing by one more time with the tickets, and the EFTPOS card used if applicable, to make the booking. The outlet staff will help you with your refund.
Please note, only the Ticketmaster account holder who purchased the ticket(s) can seek a refund via the methods outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original ticket buyer for your refund.
Anything else you need to know?
Nobody likes it when events are cancelled. It’s no fun for us, and it’s definitely no fun for you. Unfortunately, these things do happen.
That’s it for now, but if anything else comes up, we’ll be in touch.
Ticketmaster Customer Service Team
