How to Book

All tickets for Palais Theatre events are available through Ticketmaster.

ticketmaster.com.au
24 hours, 7 days a week

Mon-Sat 9.00am-9.00pm, Sun 9.00am-5.00pm
Automated phone booking 9.00am-9.00pm 7 days

Orchestra

Orchestra seats are located on the ground level in the front half of the auditorium.

The front row is A and the back row is Q.

Orchestra seating is not a pit under the stage, it is our prime seating location on the Ground Level located directly behind the original orchestra pit. All seats are considered excellent viewing.

Stalls

Stalls seats are located on the ground level directly behind the Orchestra. The front row is A and the back row is W.

The Prime seats in the Stalls are A-J, however all seating downstairs can be considered a good seat in this venue.

The ground floor is raked (has an incline) towards the stage and the stage is raked towards the audience creating a feeling of being much closer than seats appear on the map.

Lounge

The front section of Level 1 is the Lounge.

The front row is A and the back row is M.

It is a traditional seated area, however the seats are slightly wider than the Orchestra, Stalls and Dress Circle.

Anything in the Lounge can be considered a good seat in this venue.

Prime seats in the Lounge are A-D* - *please note Rows A-D seats are strictly no standing for safety reasons.

As the balcony is very low, standing in this area poses a substantial safety issue. We enforce a no standing policy at all times to ensure that we do not have an incident whereby a patron standing in these rows loses balance and in doing so, causes someone to fall.

Many patrons who frequent events at the Palais Theatre now choose seats in the Lounge as they are assured of an uninterrupted seated view of the performance.

Dress circle

The back of Level 1 is called the Dress Circle. It sits directly behind the Lounge.

Prime seats in this area are rows N-P.

The view of the stage and the acoustics of the performance from the Dress Circle are as good as anywhere else in the venue, however it is at this point where you do feel the distance from the stage.

Seating Information

If you select FIND SEATS FOR ME in the Ticketmaster system, seats will be allocated from the centre front of the Orchestra. As the seats move back in the Stalls the system will move to the centre front of the Lounge upstairs. It will then move back down to the Stalls and so on. You can feel confident that as per the venue's recommendation, you will be allocated the first seats available for sale that are considered to be closest to the stage.

Fees & Charges

A $5.95 Handling Fee applies to purchases made through the ticket system (per transaction, not per ticket) by telephone, internet, mobile device or mail. 

The Palais Theatre makes every effort to provide accurate information on this website, but cannot be responsible for changes to fees and charges made by the ticketing provider.

Collections

On event nights the Palais Theatre Box Office is open for ticket collections 15 minutes prior to the doors opening time (as stated on the event page).

To avoid queues, you can pick your tickets up when the Palais Theatre Box Office opens on event night or from any Ticketmaster outlet prior to the event.

The person whose name is on the credit card is the only person who can collect a prepaid ticket. The credit card used to purchase the ticket(s) and photo I.D. must be presented at time of pick up.

Refunds & Exchanges

136 100 (Option 3)

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, generally prohibit Ticketmaster from issuing exchanges or refunds after a ticket has been purchased. Ticketmaster Purchase Policy.

In the event that a patron is refused entry or removed from the venue during any part of the performance, in accordance with stated conditions, under no circumstances will a refund be offered on the ticket price.

If you are having an issue during an event please notify one of our front-of-house staff as soon as possible. If you are not proactive in bringing an issue to our notice during an event, a refund after the event has concluded will not be possible.

The Palais Theatre is one of the best acoustic venues in the world. If there are sound issues it is due to the mix created by the sound engineer who is selected directly by the touring artist

Lost, Stolen & Destroyed Tickets

136 100 (Option 3) or customer.help@ticketmaster.com.au

Contact Ticketmaster as soon as you notice the tickets are missing and they will explain the procedures for the event you are attending. Generally, Lost Ticket Vouchers will not be issued until 48 hours before the event.

Cancelled or Postponed Events

136 100 (Option 3) or customer.help@ticketmaster.com.au

Occasionally, events are cancelled or postponed by the promoter, team, band or venue. Should this occur, Ticketmaster will attempt to contact you to inform you of refund or exchange procedures for that event. When booking at an outlet please provide phone or email contact details so we can contact you in the event of a cancellation/postponement

Unauthorised Ticket Sellers

Palais Theatre advises caution when purchasing tickets through unauthorised sellers or third parties such as Viagogo, Ebay or Gumtree online auctions. It is recommended that people only purchase tickets through Ticketmaster or its authorised ticketing agent. The Palais Theatre cannot guarantee that patrons holding tickets purchased via unauthorised sellers will be granted access to the associated event.

Ticketing Code of Practice - Consumer Code