Tickets

Palais Theatre accessible seating is now available online. On the Ticketmaster event page click the ‘All Ticket Types’ drop down box and select Accessible Tickets. 

Please note that accessible seating is for any patron with access needs, it is not restricted to patrons that use wheelchairs. 

If you have any questions, are a part of a larger group or prefer to make a phone booking please call Ticketmaster directly on 136 100 (Option 1 then Option 2).

Companion Cards

Companion Cards are accepted for Palais Theatre events. Your valid Companion Card must be shown to staff on the event night.

Accessible Car Parking

There are two accessible car parking spaces in Lower Esplanade. Access is via Jacka Boulevard through the St Kilda Triangle Car Park. See Map.

Please note: Lower Esplanade access from Cavell Street is closed 3 hours prior to doors time. 

Cars displaying a Category 1 disabled parking permit (blue permit) are exempt from paying City of Port Phillip parking fees. 

If you are being dropped off at the theatre, passengers can alight vehicles on Cavell Street.

Seating

Accessible seating is available on Ground Level and Level 1. See Map including a vew from the seats.

To book tickets, please call Ticketmaster directly on 136 100 (Option 1 then Option 2).

Venue Access

VENUE ENTRY
Entry into the venue foyer is via the Lower Esplanade main entrance doors. All entry doors provide accessible entry. There are no steps from the footpath outside the Venue to the front of the Ground Level auditorium.

STALLS ENTRY
Entry into the Stalls auditorium provides access to accessible seating in Stalls Rows A & W plus access to the Lift and Accessible toilet.  

LEVEL 1 ACCESS
Lift access is available to Level 1 foyer area, providing access to bars, Lounge Row D accessible seating and an accessible toilet.

More Info HERE

Toilets
Accessible toilets are located on Ground Level and Level 1, next to the venue elevator. Abulant toilet cubicles are in our main toilets.

Theatre Lighting
The auditorium and some events have low lighting levels. If you need assistance, please ask one of our staff.

Hearing Loop
The Palais theatre has a hearing loop available free of charge for patrons with auditory limitations. Please request hearing loop equipment from the Ground Level Cloak Room. You will be required to leave a form of ID.

Guide Dogs
Guide/support dogs are welcome at the Palais Theatre. If you require information on bringing your support dog into the Venue, please contact us at admin@palaistheatre.com.au or 8537 7677. 

Due to the noise levels of some shows, you may like to consider an alternate aid for those events expected to be of a higher noise level.